HCOC IT Desktop & Hardware Support

Desktop Support Technician is the one who:

Configures, maintains the operating systems on desktops and laptops
He/She can also migrate or upgrade the existing operating systems on desktops
Installation and configuration of operating systems on bulk PCs using system imaging tools

As a hardware support technician, it is essential to have a good understanding of operating systems (OS) and how they interact with hardware. In addition to knowledge of different operating systems, it is also important to have a good understanding of requirements for Operating System installations, actual installation steps of an Operating System, Windows Operating system features, Hard disk partitioning etc. Also, it is always beneficial to have some basic knowledge of networking concepts.

240 hours (6 months)

Center, Online

This course includes:

Language: English
Duration: 240 hours (6 months)
Learning Mode: Center, Online
Certificate of Completion

Eligibility

Learner should preferably a std. 10th Pass student (Not Compulsory)
It is desirable that Learner should have done HS-CIT Course (Not Compulsory)

List of ALCs

What you'll learn ?

A desktop support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing operating system sales and support.

The career opportunities for Desktop Support Technician are:

Companies/enterprises having an IT infrastructure
Companies who are providing operating system sales and support

A hardware support technician can work with companies/enterprises having an IT infrastructure including desktops and laptops or the companies who are providing hardware sales and support.

He/She can do a job or can work as an IT Hardware Support Consultant. A fresher can draw up to Rs. 100,000/- p.a.

Certification

HCOC IT Desktop & Hardware Support course is jointly certified by Haryana State Board of Technical Education and HKCL.
HKCL provides certificate to the learner after his/her successful course completion.

Important Dates

Batch Commencement: One batch in each calendar month (January to December)
Date(s) of Application and Fee Payment by Learner: 1st - 30th day of each calendar month
Date of Learner Confirmation by Authorized Learning Center (ALC): 1st - 30th day of each calendar month

Learning Methodology

The academic approach of the courses focuses on the “work-centric” education i.e. begin with work (and not from a book!), derive knowledge from work and apply that knowledge to make the work more wholesome, useful and delightful. The ultimate objective is to empower the Learner to engage in socially useful and productive work. It aims at leading the learner to his/her rewarding career as an employee or entrepreneur as well as development of the community to which s/he belongs. Learning methodology:

Step -1: Learners are given an overview of the course and its connection to life and work.
Step -2: Learners are exposed to the specific tool(s) used in the course through the various real-life applications of the tool(s).
Step -3: Learners are acquainted with the careers and the hierarchy of roles they can perform at workplaces after attaining increasing levels of mastery over the tool(s).
Step -4: Learners are acquainted with the architecture of the tool or tool map so as to appreciate various parts of the tool, their functions, utility and inter-relations.
Step -5: Learners are exposed to simple application development methodology by using the tool at the beginner’s level.
Step -6: Learners perform the differential skills related to the use of the tool to improve the given ready-made industry-standard outputs.
Step -7: Learners are engaged in appreciation of real-life case studies developed by the experts.
Step -8: Learners are encouraged to proceed from appreciation to imitation of the experts.
Step -9: After the imitation experience, they are required to improve the expert’s outputs so that they proceed from mere imitation to emulation.
Step-10: Emulation is taken a level further from working with differential skills towards the visualization and creation of a complete output according to the requirements provided. (Long Assignments)
Step-11: Understanding the requirements, communicating one’s own thoughts and presenting are important skills required in facing an interview for securing a work order/job. For instilling these skills, learners are presented with various subject-specific technical as well as HR-oriented questions and encouraged to answer them.
Step-12: Finally, they develop the integral skills involving optimal methods and best practices to produce useful outputs right from scratch, publish them in their ePortfolio and thereby proceed from emulation to self-expression, from self-expression to self-confidence and from self-confidence to self-reliance and self-esteem!

Admission Guidelines

Learner can choose any of the following option:

Online Registration: Learner needs to visit www.join.hkcl.in and make an online payment for admission confirmation. Kindly refer online admission process guidelines for more details.
Register at Center: Learner can contact preferable HKCL’s Authorised learning center and coordinate with them for registration process

Syllabus

1. IT Desktop Support

Overview of Operating system
Types of Operating Systems
Overview of Windows 8 Operating system
Overview of Windows 10 Operating system
Installing Windows 7 Operating system
Installing Ubuntu on a PC
Installing Windows server 2008 R2
Creating Windows 10 Bootable Pen drive
Installing Windows 10 Operating system

Virtualization
Creating Virtual Operating System Environment
Creating Windows 7 Virtual Operating System
Creating Ubuntu Virtual Operating System
Configuring Virtual Operating System Environment
Configuring Windows 7 Virtual Machine
Using electa Screen Recorder and Format Factory
Configuring Ubuntu Virtual Machine
Creating ISO File from a Data CD or DVD

Users in Linux
Users in Windows
Creating Users and Groups in Linux
Creating Users and groups in Windows
Managing Users and Groups in OS

File System in Linux
File System in Windows
Assigning File Permissions in Linux
Combining Shared Folder and NTFS Permissions in Windows
Files and Folders Permissions in Windows
File System in OS

Partitioning a Hard Disk
Managing Devices and Drivers in an OS

Configuring backups in Windows Operating System
Capturing Disk Image -Backup
Capturing Disk Image -Restore
Configuring Backups in Windows Operating System
Configuring Backups

Configuring Regional Language Settings
Configuring Remote Desktop Settings
Enabling Regional language settings
Installing Google Input Tool for Hindi Typing
Enabling Remote Desktop Settings
Configuring Disk Analyzing tool
Configuring Performance Tuning Tool for a PC
Hardware Monitoring Tools for Operating Systems

Migrating to Windows7
Performance settings in Windows7
Problem steps recorder
Remote Assistance
Securing Browser in Windows7
Updating Windows7

Skills: Installing Windows 7 OS, Installing Ubuntu on a PC, Installing Windows server 2008 R2, Creating Virtual OS Environment, Creating Windows 7 Virtual Operating System, Managing Devices and Drivers in an OS, Configuring backups in Windows 7, Capturing Disk Image - Backup, Capturing Disk Image -Restore, Configuring Regional Language Settings
Outputs:Operating system installation utilities, Virtual Operating systems, Hard disk analyzing tools, Remote desktop softwares, Disk partitioning tools, Windows users and file management, Regional language typing tools

2. IT Hardware Support

Introduction to Operating Systems
Types of Operating Systems
Overview of Microsoft Operating System
Introduction to Linux operating system
Client vs Server Operating System
Installing software for Writing CD and creating ISO images
Windows 10 Operating System
Windows 10 installation
Types of Partitions
Basics of Computer Networking
Different types of Internet Connectivity
Difference between Static and Dynamic IP Address
Configuring Wi-Fi network

Identifying System Unit Components
Input Hardware Devices
Output Hardware Devices
Basic Hardware Connections
Modern Types of Connectors – USB, OTG, NFC
External Hardware and Peripherals Connections
Motherboard Overview
Motherboard Components
Understanding CPU characteristics
CPU Cooling Techniques
Multimedia Devices

Identifying Storage Devices
SATA Drives
SSDs
SCSI Drives
Overview RAID storage

Understanding laser printers
Understanding Inkjet Printers
Understanding Thermal Printers
Understanding Impact Printers
Setting up and Installing a Printer
Wireless printing
Printer toner refilling

Installing Various Types of Hardware Components
Readers and scanners
Projector
CCTV and Surveillance system
Computer Firmwares
Assembling a PC
UPS and Inverters
Basic Electronics overview

Laptop Inbuilt Hardware components - Speakers, Motherboards & CPU
Laptop Internal Hardware-Memory & Optical Drives Laptop RAM and SSDs
Laptop Components- Express Cards and Expansion Cards
Servicing laptop hardware - Tablets vs Laptops

Troubleshooting hardware devices
Troubleshooting laptop components
Troubleshooting Hard Drives
Troubleshooting Printers
Desktop chip level repairing basics
Mobile repairing – Basics of mobile repairing
Laptop chip level repairing basics

Computer Safety Procedures
Managing Computing Environments
Managing Safety Hazards
PC Hardware-Electrostatic Discharge Tools
Computer and Laptop Cleaning Tools
PC Hardware Diagnostic Tools
Securing Computers
Computer Hardware Recycling
Communication and Professionalism

Skills: Identifying PC Components, Identifying System Unit Components, Identifying Storage Devices, Assembling a PC, Installing and Configuring a Printer, Troubleshooting and Maintaining Printers, Troubleshooting PC Hardware, Managing safety Hazards, Communication and Professionalism
Outputs:PC Hardware, Hardware Monitoring Tools, Multi meters

Evaluation Pattern

Evaluation Pattern of Course consists of 4 Sections as per below:

Section No.	Section Name	Total Marks	Minimum Passing Marks
1	Learning Progression	25	10
2	Internal Assessment	25	10
3	Final Online Examination	50	20
	Total	100	40
4	Mini project	1	1

HKCL's HCOC Certificate

The certificate will be provided to the learner who will satisfy the below criteria:

Learners who have successfully completed above mentioned 3 Sections i.e. Section 1, Section 2 and Section 4
Additionally, learner should have completed Section 4 (i.e. Section 4 will comprise of SUPWs i.e. Socially Useful and Productive Work in form of Assignments)
Learner has to complete and upload minimum 2 out of 5 Assignments

HCOC Courses Fee Structure for the year 2024

Fee applicable from 2024 Batch onwards as mentioned below:

HCOC Courses of 120 Hours:

Mode	Total Fee (Rupees)
Single Installment	4500/*-

Total fee is including of Course fees, Examination fees and Certification fees

Important Points:

Above mentioned fee is applicable for all Modes of HCOC Courses offered at Authorised Learning Center (ALC) and at Satellite Center *
Total fee is including of Course fees, Examination fees and Certification fees *
HKCL reserves the right to modify the Fees of Courses during the year without any prior notice and HKCL shall not be liable to anyone for any such modification/s *

Certificate Course in IT Desktop & Hardware Support